Returns / Refund Policy


ORDER CANCELLATION 

If you contact Maison De Bebe within 5 hours of placing your order it may be possible to cancel your order. This also applies for pre-order products. Please email us at info@maison-de-bebe.com and we'll do our best to help.

RETURNS

If you are unsatisfied with your purchase, you may return it to us for an exchange or refund within 14 days. We are not able to provide an exchange or refund on any of our products that have been personalised. Refunds will be issued to your original payment method only. 

Please note that all extra postage costs incurred returning an item are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted immediately. If you are returning a product for a refund your initial shipping fee can not be refunded. 

Please make sure your items are returned new, unused and with all tags still attached as any returns that do not meet our policy will not be accepted and will be sent back to the customer. We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

FAULTY ITEMS

Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we at Maison De Bebe take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to report, please make your request clear when contacting info@maison-de-bebe.com about the fault.

Returns of faulty goods must be returned to us within 14 days of being received by you. If you return an item to us because it is faulty, we will include with your refund the postage you paid when returning the item to us. 

We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

Refunds or replacements will be solely at the discretion of Maison De Bebe.